frequently asked questions
Your Cleaning Technician will follow a list of cleaning duties prepared in advance, plus any additional request that you made. To see what is included in an Ancenta clean, please check out our services page.
No, you are not required to provide cleaning products or equipment. Our team has professional grade equipment and cleaning supplies to make sure we provide you with the best service you deserve.
Please get in touch with us right away or within 24 hours and we’ll make arrangements to rectify the situation. We have a 100% satisfaction guarantee that we stand by.
Yes! You can reschedule, skip, or cancel any clean before the time without incurring any charge. If you need to cancel or reschedule a clean after the cut-off time, or if your Cleaning Technician arrives and is unable to gain entry or start the clean, you will be charged the full price of the clean.
Yes, you can. If you’re looking for a Cleaning Technician to visit you more than once per week, you can let us know when you sign up. We will ask you how frequently you’d like cleans. Once you let us know, a member of the support staff will reach out to you to gather more information about the arrangements.
For efficiency, at least two technicians will be assigned to each service.
The cost is dependent on the type of service requested and the additional service required. We seek to standardize the cost for recurring cleans so you can budget accordingly.
